Returns & Exchanges

Our Return Policy is designed to be fair and upright, so that we may offer you the widest selection of hard-to-find musical items at a reasonable cost with low-cost speedy delivery. As such, it may be different from those of some other retailers, therefore please take a moment to become familiar with it.

Rental instruments may be returned at any time.  Past due balances, if any must be brought current.

All returns or exchanges of purchased merchandise must occur within 30 days of the original invoice and must be accompanied by a copy of the invoice and a Return Form or a note explaining the reason for the return. Be sure to always include a copy of your invoice—returns received without invoice copies will not be credited. You do not need a Return Authorization (R/A) number before sending your return. If you are uncertain of whether you are allowed to return an item, please contact us first before sending it back. Any item returned in violation of this policy will not be credited and may be refused and sent back to you.

  • Music -  is not returnable or exchangeable unless there is a printing error or we shipped the wrong item to you. We can not take back music because it is not satisfactory or is not what you expected, or because it is too easy or too hard. In the case of defective music, we will exchange your defective copy for a corrected version if possible. We will only issue a refund or credit if a corrected copy is no longer available. Music returned must be in mint condition with no markings whatsoever.
  • Accessories Accessories are returnable if they and their packaging are unused and in mint condition. Accessories that arrive with themselves or their packaging damaged will be credited at a lesser value than when sold.
  • CDs CDs are returnable only if they are still in their original, unbroken shrink wrap. Defective CDs can of course be returned, and will be exchanged for new ones. CDs may not be returned because they are not what you expected or because you don't like the performance.
  • Software Software is returnable only if the item was sent in error and the shrink wrap is unbroken. Software that has damaged or defective media (disks) can be exchanged for undamaged only. No refunds will be issued for damaged or defective media unless a replacement is unavailable. Software that has "bugs," does not work on your system, or is otherwise found to be unsuitable is not considered defective and can not be returned. In cases of defective or erroneous merchandise, we will also refund your shipping charges if the original shipping charges pertained to only the returned item.

    In cases where you are returning an item for reasons other than defect or error, we will credit your account for the cost of the item only, minus shipping charges. This is our general policy regarding returns and exchanges. There may be exceptions or circumstances unforseen at the time of this writing. In those cases we will do what is fair and appropriate to remedy the situation.

    We appreciate your cooperation with us in regards to this and other policies outlined on this page. These policies have been instituted so that we may offer you the widest selection of hard-to-find musical items at a reasonable cost with fast delivery. While a more liberal return policy might be initially appealing, it would seriously affect our ability to offer you the wide range of products you will find here.